Refund policy
Exchange Policy:
All hair extensions are FINAL SALE - exchange unused hair extensions for store credit only valid within 30 days of receiving the product(s).
This is according to Regulated Hygiene Laws, hair extension that need to be exchanged can not be used, no exceptions can be made. You can purchase a color ring or a sample of the color. Do not wear the extensions unless you are sure the extensions can match your color.
Absolutely no exchanges of used packages are possible.
However, absolutely no exchanges are possible after 60 days of purchase.
By agreeing to our terms and conditions you understand that there are NO REFUNDS or chargebacks allowed. You may email us at : runaturehairservice@outlook.com for further information.
How can I exchange my hair extensions to the right color?
You must contact us first at (runaturehairservice@outlook.com) within the industry leading thirty (30) day exchange period..All Runature Hair Extensions must be shipped back in the original packaging and the packaging must not be defaced in any way or an exchange will not be issued.
We will then provide you with our return address and instructions, which is in City of Industry, CA, where the exchanged item will be inspected to see if you qualify for an exchange. Opened merchandise will not be exchanged.
Refund Policy:
1. Return must within 30 days after receiving the order.
2. All item we sent to customer is new, used item can not be returned.
3. We only undertake return cost for quality problem.
4. Refund will be issued based on the return.
How to Return My Runature Hair?
Simply send your Runature Hair back to the below address.
900 Turnbull canyon rd unit D2
City of Industry, California 91745
USA
Phone: 6268292059
Please follow the below instructions to ensure that your return will be processed and received:
Step1.
Please include the Order Confirmation Email that was sent to you at the time of purchase. This should state your order #, first and last name and address. If for any reason you are unable to print that out, simply write your Order number, first and last name and address on a piece of paper and insert that in your return package.
Step 2.
Please indicate whether you would like an EXCHANGE and for which color or if you would prefer a RETURN. If you prefer an exchange and there is a difference in price, we will simply send you an invoice via e-mail to pay the difference.
If you received a free gift, from a promotion in your order, and you are doing a return; we ask that you do send the free gift back as well. The free gift then only applies if you are going to be doing an exchange.
*For faster processing, we would encourage to return for a refund and re-order the set you would like to avoid waiting for the return processing time.
Step 3 .
We strongly suggest keeping your tracking number so we can confirm your package has been safely delivered to our shipping facilities! We will not accept responsibility for items returned to our facility without a tracking number.
Step 4
Please allow 1 business days from the date the return is delivered to be notified by a representative.
For additional questions or concerns, please contact us at runaturehairservice@outlook.com, we are here to help you!