Our policy lasts 30 days. If 30 days have gone by since your order is delivered, unfortunately we can’t offer you a refund or exchange.
- The customized order could not be returned. As customized extensions are private items that cannot be sold again, please be noted that it can not be returned.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened items to be returned for the safety of all our customers. (We are not alone - other hair extensions suppliers do not allow returns of opened items for the same reasons.)
- We suggest you keep your tracking number so that we can track the return package. Refund will be applied if we found the returned items are unopened.
- We will always try our best to meet the demands of all the customers. Whenever a dispute comes up, we are willing to handle it properly with you.
- Customers will only be charged once for shipping costs (we do not undertake return shipping fees); No-restocking to be charged to the consumers for the return of the product.
Here are the situations that may cause disputes:
- Delivery on the way:
- Parcel seized by customs.
It is buyer’s duty to do customs clearance. So, you should contact the customs office to take your parcel once it has been seized. Please feel free to contact us If you need any documents to clear customs(such as invoice)
2. Status of shipment stagnated for a long time
If status of the parcel stagnated for a long time, we advise you to contact your local DHL to check it for you, at the same time, we will ask our shipping agent to figure out what happened to your parcel. You can keep in touch with us until the parcel is delivered successfully.
- Unsuccessful Delivery:
If the parcel is delivered unsuccessfully because of wrong address offered by buyer, we are not responsible for any loss caused.
If the parcel is sent to a wrong address or lost by the shipping company, we can resend the parcel to you or offer you a refund.
- Item not as described:
You are encouraged to open the parcel to check the item once it is delivered to your house. You should contact us within 30 days since your order is delivered if you are not satisfied with the item.
- Return/refund for no reasons (15% restocking fees will be charged under this situation)
If you want to return an item without any quality problem for exchange within 30 days once it is received, please send an email to this email address with your order number entitled: email@example.com. We will offer you the return address. But you are supposed to pay the shipping fee and the price difference.
If you want to return an item without any quality problem for refund within 30 days once it is received, please send an email to this email address with your order number entitled: firstname.lastname@example.org. We will offer you the return address. But you are supposed to pay the shipping fee.
- Return/refund for quality problem
Please send us an email with your order number entitled if the item you received has any quality problem. such as: wrong color, wrong size, wrong style, and so on. It will be more persuasive if you attach a picture of the packing box containing the shipping information and a picture of the item you received in the email.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
- If you want to return it Within 30 days, Please keep the item in original condition, we do not accept used items (please do not wash, bleach, curl or dye the hair if you want to return it)
- We will add notes to your order before package being returned, so please do not return the parcel before contacting us. Do pay attention you are supposed to pay the shipping fee and the 15% restocking fee,which will be deducted from your payment.
- Please write down your order number and other important information we give at the form on a sale card then send them back together.
If you have any problem in understanding our return/refund policy, you can contact us by email, here is the email address: firstname.lastname@example.org.
- Order Cancelling:
We can cancel the order for you if you contact us in time after your purchase. If the item was shipped already, we could not cancel the order anymore. We will help you with the return after you recieve the hair.
Note: If requesting for repair or exchange or cancel your order, you shall firstly contact us by service email: email@example.com. We will not provide any exchange, return or repair service on returned hair extension without our permission, and all loss will be afforded by customers.